Terms and Privacy


The Data Controller manages the information of the users, according to the provisions of the Legislative Decree dated June 30 2003, n. 196, relating to the "Personal Data Protection Code", which implements the Directives of the European Union in Switzerland on such matter. The Data Controller assures that the processing of the personal data, in any case acquired, is performed in compliance with the main rights and freedoms, as well as with the dignity of the subject involved, with special reference to confidentiality, personal identity and to the right for personal data protection. We recommend you to periodically and carefully check this page, in order to verify for any updates or revisions, which may be required in order to adopt and/or comply with national, Community, international regulations or in case of adjustments to technological innovations occurred.
The updates will be reported on this page, and displayed constantly so to thoroughly inform the involved subjects, as to the use of their own personal data.
We recommend you to read this page, every time you visit the website Recargasavenezuela.com or when the app "Recargasavenezuela.com" is used.

Data processing and modes

Personal data processing will take place by means of purposely appointed external providers, the Data Supervisor, assuring safety and confidentiality and it can be carried out by, apart from manual means, even automated (both computer and telematic) tools, aiming at saving, managing and conveying the same data. Personal data will be processed in a lawful manner and according to fairness, collected and registered for defined, explicit and just, exact and, if necessary, updated, pertaining, completeness purposes and not exceeding the purposes of the processing, archived in a way so to allow the identification of the subject involved for a period of time, not exceeding the required period for the purposes, for which the same data have been collected and then processed.

Data provided intentionally by the user

The Data Controller shall collect the personal information and other data, which are intentionally entered in the registration modules. Such data may relate to the information necessary to provide the user with the services required, or other services (e.g. Newsletter) and/or to contact the subject involved (e-mail address, name, mobile number, any other personal data entered in the letter).
Optional, explicit and intentional delivery of electronic mail to the addresses shown on this site entails the consequent acquisition of the sender's address, required to reply to the requests, as well as of any other personal data entered in the letter.

Connection data collected during the use of electronic tools

During their normal use, computer systems and software procedures designed for the operation of the website Recargasavenezuela.com and of the App "Recargasavenezuela.com" acquire a range of personal information, the transfer of which is implicit in the use of the Internet communication protocols (e.g. the user's IP address or the domain name of the computer used to access the website, the URL of the resources required, the time of the request or the session time, the method used to submit the query to the server, the size of the files received as a reply to the request, the numeric code relating to the status of the reply, given by the server and any type of information relating to the operating system and to the computer environment of the user).

Exercise of the rights

The users of Recargasavenezuela.com or of the App "Recargasavenezuela.com" may turn to the Data Controller to enforce their rights as provided by art. 7 of the Leg. D. 196/2003 n. 196 (among which, for information purposes only, the right to obtain the confirmation of the existence of data, their conveyance in an intelligible form, the identification of the origin of the data, of the processing purposes and modes, update, amendments or integrations, deletion, transformation in anonymous form or the blocking of the personal data processed in violation of the law and, finally, the right to object, in whole or in part, to their relating use) by means of request submitted without formalities via the appropriate contact form contained on the website.
Data Controller and Processor
The Data Processor is the Data Controller.
The Data Controller is:
7, place du Rondeau
Carouge 1227
Geneva, Switzerland


Technical cookies

They are the ones used with the sole purpose of "performing the transfer of a communication on an electronic communication network, or to the extent strictly necessary to the supplier of a service of the information company explicitly required by the subscriber or by the user to release such service" (art. 122, Personal Data Protection Code). They shall not be used for additional purposes and are normally installed directly by the website owner or manager. They can be divided in browsing or session cookies, which assure normal browsing and use of the website (allowing, for example, to place a purchase or authenticate to access reserved areas); analytics cookies, equivalent to the technical cookies, where used directly by the site manager to collect information, in an aggregated form, on the number of users and on how they visit the same site; preference cookies, which allow the user to browse according to a series of selected criteria (e.g. language, products selected for purchase) in order to improve the service offered by the same. For the installation of such cookies, no prior consent of the users is required, without prejudice to the obligation to confer the information note pursuant to art. 13 of the Personal Data Protection Code, which the site manager, shall he use only such devices, may provide for according to the modes, which he/she may deem most appropriate.

Third-party cookies for marketing/retargeting

Third-party cookies are used by third-party companies and allow the user to view advertisement banners on other affiliated websites. Moreover, during the browsing session on the website Recargasavenezuela.com or in the App "Recargasavenezuela.com", these cookies are used to display products, which may interest you and similar to the ones previously seen.

How to disable the cookies?

Most of the browsers (Internet Explorer, Firefox, Chrome, etc.) are configured to accept the cookies. The cookies saved on the hard disk of the device used may, in any case, be deleted and, moreover, it is possible to disable the cookies by following the instructions provided by the main browsers, at the following links:
- Chrome: Website cookies and data management
- Firefox: Remove the cookies
- Internet Explorer: Remove and manage cookies
- Opera: Security and Privacy
- Safari: Manage cookies and website data
The PINS Recargasavenezuela.com, once purchased, cannot be, in any way, replaced or refunded.
The PINS Recargasavenezuela.com can be used only and exclusively to recharge mobile phone from Venezuela of the operators Movilnet, Movistar, they can be used only once and, so, they cannot be divided in more recharges.
Mobile phone recharges with the PINS Recargasavenezuela.com can be carried out
• by accessing the website Recargasavenezuela.com
• by the appropriate App for Android, which can be downloaded for free on Google Play
Recargasavenezuela.com commits to provide for suitable information (receipt) for each single recharge operation performed, prior to a correct and complete registration in the website or in the App, by the user, of his/her own references.
Normally, the recharge on a Venezuelan mobile phone occurs regardless of the method used to perform it, simultaneously upon conclusion of the recharge dispatch operation by the sender: Recargasavenezuela.com may, in no way, be held responsible for any delays, which may occur, attributable in case only to the recharged mobile operator.
Once the recharge process is started by Recargasavenezuela.com, the mobile operator becomes the sole responsible for the recharge modes, time and successful outcome.
• is not responsible and shall not offer any type of refund for any losses and/or missing recharges due to an incorrect typing of the phone number of the recipient or to the typing of incorrect information.
• may interrupt, change or suspend any aspect of the website or App in any moment.
• may interrupt, change or suspend the availability of any database, content, function or product of the site.
• may impose limits on functions, including services, use or limit access to the site, in part or in whole, without any prior notice or responsibility.
Recargasavenezuela.com commits to constantly provide the best service possible, compatibly with the technical difficulties, typical of the nature of the same service and, in any case, in no way, can be held responsible of any malfunctions resulting from negligence and/or even temporary technical issues of the mobile operator, to which the recharge request is sent or from software maintenance interventions, which may be necessary.

Service availability and quality

The service Recargasavenezuela.com is available 24h a day, 7 days a week.
The Data Controller of Recargasavenezuela.com is exclusively a mediator: it does not provide telecommunication services and is exclusively a dealer of prepaid telecommunication services, made available by third-party supplies or other distributors or aggregators of telecommunication operators, from which the service is generated.
The Data Controller is not the guarantor of the services, which are provided by the telecommunication operators.
Any disputes, relating to the quality, value of the recharges, costs, expiry or any other terms, must be managed directly by the user with the telecommunication operator.

Use limitations

It is not possible to sell or attempt to sell the service (or part of it) to third parties or try to exploit the service for commercial purposes.
The fraudulent use of the service is a crime and is performed in violation of the law.
Any use, which does not comply with the instructions provided, is forbidden and the simple attempt to use it for tampering, hacking, change, shall be punished according to laws.
The user commits not to publish or transfer to our website (nor to include in the messages forwarded to the contacts of the service) any obscene, misleading, defamatory, illegal material, in violation of the copyright or of any other intellectual property right or potentially harmful for the integrity of the software, for the preservation of the data and for the protection of the performance of our or any third-party information system.
The user a priori agrees to indemnify the Data Controller for any responsibility, loss, expense or cost of any type, borne further to a violation of the commitment undertaken, among which, but not limited to, all the claims forwarded to us by third parties.
For any request, the user of the site Recargasavenezuela.com may in any moment forward his/her own remarks by means of the appropriate form or contact customer assistance via the website.
The site use terms are subject to amendments in any moment upon exclusive discretion of the service provider.

Legal notice

The mobile operators are not responsible and have no control over the fees and commissions applied by the sales channel.